Kennel attendants are able to maintain a clean, safe, and comfortable environment for animals in veterinary clinics, boarding facilities, and shelters. Proper training and ongoing support ensure they perform their duties effectively while fostering a positive workplace culture. Here’s how to train and support kennel attendants for success. 

1. Provide Comprehensive Onboarding 

A well-structured onboarding process is the foundation of a successful kennel attendant. Start with a detailed orientation that covers: 

• Company policies and procedures 
• Animal handling techniques 
• Sanitation and cleaning protocols 
• Safety measures for both staff and animals 
• Expectations for customer service and teamwork 

Pair new hires with experienced staff members for hands-on training and mentorship to ease their transition into the role. 

2. Implement Clear Standard Operating Procedures (SOPs) 

Kennel attendants thrive when they have clear guidelines to follow. Develop detailed SOPs covering: 

• Feeding schedules and portion control 
• Proper kennel cleaning and disinfecting routines 
• Identifying signs of illness or distress in animals 
• Waste management and sanitation practices 
• Emergency response protocols 

Providing written manuals or digital resources ensures consistency and easy reference for staff. 

3. Invest in Continuing Education and Career Growth 

The learning process doesn’t stop after onboarding. Encouraging professional development helps attendants feel valued and more confident in their roles. Consider offering: 

• Monthly workshops on animal behavior and first aid 
• Hands-on training for handling anxious or aggressive animals 
• Certifications in pet CPR and safety 
• Cross-training opportunities in veterinary assisting or grooming 
• Support for attending veterinary conferences and continuing education courses 
• Tuition assistance for animal care certifications 

Providing ongoing education and career advancement opportunities motivates employees to stay engaged and dedicated to their work. 

4. Foster a Positive Work Environment 

A supportive workplace enhances job satisfaction and performance. Encourage teamwork and communication by: 

• Recognizing and rewarding hard work 
• Providing constructive feedback and coaching 
• Encouraging open communication about challenges and concerns 
• Offering team-building activities to strengthen camaraderie 

Creating an inclusive and respectful workplace leads to higher retention rates and better overall performance. 

5. Provide the Right Tools and Resources 

Kennel attendants need the proper equipment to perform their jobs efficiently. Ensure they have access to: 

• High-quality cleaning and disinfecting supplies 
• Comfortable and protective work attire 
• Safe and functional animal handling tools 
• A well-maintained facility with proper ventilation and drainage 

Investing in the right tools reduces stress and increases efficiency in daily tasks. 

6. Prioritize Employee Well-Being 

Caring for animals can be physically and emotionally demanding. Show appreciation for your kennel attendants by: 

• Offering competitive wages and benefits 
• Providing flexible scheduling when possible 
• Encouraging breaks and self-care practices 
• Creating a supportive network for mental and emotional well-being 

Recognizing the challenges of the job and addressing employee needs leads to a healthier, more motivated team. 

Investing in Your Staff for a Top-Tier Team 

Proper training and support are essential for kennel attendants to succeed in their roles. By implementing structured onboarding, ongoing education, and a positive work culture, veterinary clinics and boarding facilities can create a dedicated and skilled team. Investing in your staff ultimately results in better care for the animals and a thriving workplace environment. Contact us today to learn how Veterinary Recruiting & Staffing Solutions can help you build and support a top-tier kennel attendant team!